• We value your trust in HMSDESK Company and recognize the significance of safeguarding data and ensuring information privacy. This Privacy Policy outlines how HMSDESK Company handles personal information and data. • We collect personal information such as names, contact details, medical history, and other relevant data to provide efficient services through HMSDESK Company. • Personal information may be gathered through our website, email communications, phone conversations, or in-person interactions. • Personal information is utilized to offer tailored solutions through HMSDESK Company, including appointment scheduling, medical records management, and administrative support. • HMSDESK is the author and publisher of the Mobile application HMSDESK, and the software and applications of the brand name of HMSDESK. • HMSDESK Company adheres to applicable data protection laws and regulations and cooperates with law enforcement agencies when necessary. • We reserve the right to modify this privacy policy whenever needed without any notice at the discretion of management.
HMSDESK Technologies Private Limited ("HMSDESK," "we," or "us"), including its affiliates, is the author and publisher of the website www.HMSDESK.com ("Website") on the World Wide Web. We also provide software and applications such as the mobile application 'HMSDESK' and the software and applications under the brand names 'HMSDESK Ray,' 'HMSDESK Tab,' 'HMSDESK Reach,' 'Hello,' and 'Health Account' (collectively referred to as the "Services"). This Privacy Policy explains how we collect, use, share, disclose, and protect Personal Information about the Users of the Services, including Practitioners (as defined in the Terms of Use available at https://hmsdesk.com/privacypolicy), End-Users (as defined in the Terms of Use), and visitors of the Website. In this Privacy Policy, we collectively refer to these individuals as "you" or "Users." We have created this Privacy Policy to demonstrate our commitment to protecting your privacy and personal information. Your use of and access to the Services are subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning ascribed to it in our Terms of Use COLLECTION OF PRIVATE INFORMATION To provide you with the best possible services, there are instances where we need to gather information to understand your specific needs. This information may be collected when you access our Services or engage in any form of communication with us, such as emails, phone calls, or other correspondence. We may request that you voluntarily provide us with certain personally identifiable information or information that can be used to personally identify you. By using our Services, you give your consent to HMSDESK for the collection of such information. To provide further clarity, the information we collect from you may include, but is not limited to, the following: i. Contact information, including your email address and telephone number. ii. Demographic data, such as your gender, date of birth, and postal code. iii. Usage data about your interactions with the services and your appointment history. iv. Insurance information, including the name of your insurance carrier and insurance plan. v. Other voluntary information you choose to provide to us, such as details shared via email or correspondence. The information collected by HMSDESK may fall under the category of 'personal information' or 'sensitive personal data or information' as defined by the SPI Rules. According to the SPI Rules, 'Personal Information' refers to any information that directly or indirectly relates to a natural person and, when combined with other available information, is capable of identifying that person. The SPI Rules also define 'Sensitive Personal Data or Information as personal information about: i. Passwords. ii. Financial details, such as bank account numbers, credit card information, or other payment instrument details. iii. Physical, physiological, and psychological health conditions. iv. Sexual orientation. v. Medical records and history. vi. Biometric information. vii. Information received by a body corporate under a lawful contract or otherwise. viii. Visitor details are provided during registration or thereafter. ix. Call data records. HMSDESK may utilize, collect, and disclose publicly available information without requiring your explicit consent, by applicable intellectual property rights.
This section applies to all users of the Services. 3.1.1 By accessing and using the Services, you are deemed to have accepted the Terms of Use, which includes agreeing to the terms stated in this Privacy Policy. If you do not agree with any provisions mentioned, you have the option to discontinue using the Services provided by HMSDESK immediately. 3.1.2 A comprehensive list of data that may be requested by HMSDESK to enable your use of the Services is provided in the Schedule attached to this Privacy Policy. 3.1.3 All information provided by a User to HMSDESK, including Personal Information and Sensitive Personal Data or Information as defined by the SPI Rules, is voluntary. You acknowledge that HMSDESK may use certain designated Personal Information or Sensitive Personal Data or Information for the following purposes: (a) To provide you with the Services. (b) For commercial purposes, research, statistical analysis, and business intelligence purposes in an aggregated or non-personally identifiable form. (c) To sell or transfer such aggregated or non-personally identifiable research, statistical, or intelligence data to third parties and affiliates. (d) For communication purposes, to enhance your experience in booking appointments, obtaining feedback, and connecting with hospital doctors, practitioners, and diagnostic centers. (e) For debugging and resolving customer support-related issues. (f) To contact you and complete any pending transactions for which you have provided your contact information during the transaction process. i. Making such information available on the website. ii. Contacting End-Users to offer new products or services. iii. Contacting End-Users to gather product and service feedback. iv. Analyzing usage patterns of the software to enhance product design and functionality. v. Analyzing anonymized practice data for commercial purposes. vi. Processing payment instructions, including through third-party service providers like payment gateways, banks, financial institutions, prepaid instrument providers, and wallet providers, for payment transactions or deferred payment services.
If you have voluntarily provided your Personal Information to HMSDESK for any of the aforementioned purposes, you hereby consent to the collection and use of such information by HMSDESK.
Due to web communication standards, when a User, End-User, or anyone visits the website, HMSDESK automatically receives the URL of the referring location. HMSDESK also collects the web Protocol (IP) address of each User's computer, the operating system, browser type, email patterns, and the name of the internet service provider (ISP). This information is addddddd to identify overall trends and improve the Service. The connection between the User's IP address and personally identifiable information is not shared or disclosed to third parties. However, HMSDESK may share aggregated findings (without specific data) in an anonymized form with advertisers, sponsors, investors, strategic partners, and others to support business growth. 3.1.4 The website utilizes temporary cookies for technical administration, research and development, and user administration purposes. These cookies do not store sensitive personal data or information and are used by HMSDESK and its service providers. In certain cases, authorized third parties may place or recognize a unique cookie on the user's browser for serving advertisements or optimizing services. These cookies do not store any personal information of the user. Users have the option to disable cookies through their internet browser settings. However, disabling cookies may limit the functionality of the website.
3.1.12 Users may have limited access to the website without creating an account. Unregistered Users can make appointments with doctors by providing their name and telephone number. To access all features and benefits, Users must create an account on the website. During the account creation process, Users are required to provide personal information such as name, User ID, email address, phone number, country, ZIP/postal code, chosen password, and valid financial account information. Users acknowledge that this information allows others, including HMSDESK, to identify them. Additional optional information may be requested on the registration page, including the choice to receive promotional offers from HMSDESK. In the future, HMSDESK may introduce other optional requests to personalize the website and deliver personalized information to Users.
3.1.13 HMSDESK, as the owner and operator, applies its Privacy Policy to the Services. However, HMSDESK does not have control over the third-party websites displayed as search results or links within its Services. These websites may place their cookies or files on users' computers, collect data, or request personal information from users. HMSDESK is not responsible or liable for the privacy practices, policies, accuracy, integrity, or quality of information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on those third-party websites. The inclusion or exclusion of such websites does not imply endorsement by HMSDESK. Users visit third-party websites linked to the website at their own risk, and HMSDESK encourages Users to review the privacy policies of those websites. 3.1.14 The Website allows Users to communicate and post information accessible by others, which may be collected by other Users. However, such Users, including moderators or administrators, are not authorized representatives or agents of HMSDESK. Their opinions or statements do not necessarily reflect those of HMSDESK, and they cannot bind HMSDESK to any contract. HMSDESK expressly disclaims liability for reliance or misuse of such information shared by Users or visitors. 3.1.15 HMSDESK does not collect information about website visitors from other sources, such as public records, private organizations, or bodies, except as required for User registration in compliance with the Terms of Use necessary for HMSDESK to effectively provide the Services. 3.1.16 HMSDESK adheres to a strict "No-Spam" policy, meaning that it will not sell, rent, or provide your email address to a third party without your consent. 3.1.17 HMSDESK has implemented robust security policies, rules, and technical measures based on best international market practices to protect the personal data under its control from unauthorized access, improper use or disclosure, unlawful destruction, unauthorized modification, or accidental loss. However, HMSDESK shall not be held responsible for any loss incurred by the User due to data loss or theft resulting from unauthorized access to the User's electronic devices used to access the Services. 3.1.18 HMSDESK maintains reasonable security practices, procedures, and comprehensive information knowledge security policies and programs that encompass managerial, technical, operational, and physical security controls commensurate with the collected data and the nature of HMSDESK's business. 3.1.19 HMSDESK respects your right to privacy and will only disclose your Personal Information if required by law, regulation, enforcement agency, governmental official, legal authority, or similar requirements, or when HMSDESK, at its sole discretion, deems it necessary to protect its rights or the rights of others, prevent harm to persons or property, combat fraud, and credit risk, or enforce or apply the Terms of Use. 3.3.10 To provide the Services to End-Users, HMSDESK may share their Personal Information with third-party contractors who work on behalf of or with HMSDESK to deliver the Services, facilitate communication, maintain the website, or process payment instructions. These third-party service providers have access to the necessary information solely for processing payments and are not permitted to use it for other purposes. While contractors generally do not have independent rights to share this information, certain contractors providing specific services on the website, such as online communication services, may use and disclose the personal information collected by their privacy policies. In such cases, you consent to HMSDESK disclosing your Personal Information to contractors solely for the intended purposes.
4. CONFIDENTIALITY AND SECURITY
4.1 HMSDESK maintains your Personal Information in electronic form on its equipment, as well as on the equipment of its employees. The information may also be converted to physical form when necessary. HMSDESK implements reasonable security practices and measures, including managerial, technical, operational, and physical security controls, to safeguard your personal information both online and offline. These measures are commensurate with the nature of HMSDESK's business and the data being collected.
4.2 No HMSDESK administrator will have access to your password. It is crucial for you to protect your password, computer, and mobile devices from unauthorized access. Make sure to log out of the website when you have finished using it. HMSDESK disclaims any liability for unauthorized use of your account and password. If you suspect any unauthorized use, promptly notify HMSDESK by emailing support@HMSDESK.com. You are responsible for indemnifying HMSDESK for any losses incurred due to such unauthorized use.
4.3 HMSDESK limits access to User information to its employees, agents, partners, and third parties on a need-to-know basis. Strict confidentiality obligations are imposed only on HMSDESK employees. 4.4 As part of its functionality, HMSDESK assists doctors in maintaining and organizing patient information. Therefore, HMSDESK may retain and disclose such records to appropriate authorities or doctors upon their request. 4.5 Similarly, as part of its functionality, HMSDESK helps patients access their information. HMSDESK may retain and disclose such records to the relevant patients or their doctors. 4.6 HMSDESK is not responsible for the confidentiality, security, or distribution of your Personal Information by partners and third parties beyond the scope of our agreement with them. Additionally, HMSDESK shall not be held liable for any security breaches or actions of third parties that are beyond its reasonable control, including but not limited to acts of state, computer hacking, unauthorized access to computer systems, computer crashes, encryption breaches, poor quality of internet or telephone services, and other similar events.
CHANGE TO PRIVACY POLICY HMSDESK reserves the right to update this Privacy Policy at any time, with or without prior notice. In the event of significant changes to the way HMSDESK handles personally identifiable information or modifications to the Privacy Policy itself, HMSDESK will provide notice on the website or send an email to Users, allowing them to review the revised terms before continuing to use the Services. If you object to any of the changes and no longer wish to use the Services, please contact support@HMSDESK.com to deactivate your account. Unless stated otherwise, the current Privacy Policy of HMSDESK applies to all information held by HMSDESK about you and your account.
1. End-Users registering for an account on the website or 'HMSDESK' mobile application: To access all features, you can create an account by providing information such as your name, mobile number, email address, and other details as requested during the registration process. This allows you to book appointments and store health-related information. When selecting the 'show number' option for a Practitioner listed on HMSDESK.com, your calls will be routed through a free telephony service provided by HMSDESK. The calls will be recorded and stored on HMSDESK's servers. An IVR message will inform you about the purpose of call recording and seek your consent. If you choose not to consent to call recording, HMSDESK reserves the right to not provide the Services that require such personal information. The recorded calls will be handled by the Privacy Policy.
2. End-Users using the website without registering for an account or 'HMSDESK' mobile application (Guest End-User): You have the option to use the website without registering for an account. However, when booking an appointment, you will be asked for certain information, including your mobile number and other necessary details, to verify the appointment. Similar to registered users, when selecting the 'show number' option for a Practitioner listed on HMSDESK.com, your calls will be routed through a free telephony service provided by HMSDESK. The calls will be recorded and stored on HMSDESK's servers. An IVR message will inform you about the purpose of call recording and seek your consent. If you choose not to consent to call recording, HMSDESK reserves the right to not provide the Services that require such personal information. The recorded calls will be handled by the Privacy Policy.
3. Practitioners availing the free listing service on the website or 'HMSDESK' mobile application by registering for an account: To create an account, Practitioners are required to provide information including their name, mobile number, email address, and any other details requested on the Practitioner registration page. If interactions with End-Users are facilitated by HMSDESK, HMSDESK may send email and/or SMS confirmations or other communications to End-Users regarding bookings, appointments, or other interactions with the Practitioner.
4. Practitioners availing the free listing service on the website or 'HMSDESK' mobile application without registering for an account: Practitioners can use the listing service without registering for an account by providing their name, mobile number, email address, and any other information requested by HMSDESK's employees or agents during face-to-face or telephone contact. HMSDESK will retain this information until the Practitioner chooses to register for an account. HMSDESK may contact the Practitioner from time to time. After collecting this information, HMSDESK will send a confirmation email to verify the provided details and inform the Practitioner about their listing on the website. If the Practitioner does not wish to be listed, please inform HMSDESK immediately at support@HMSDESK.com.
5. Practitioners using the 'Ray' and/or 'Tab' products: To use the 'Ray' and/or 'Tab products, Practitioners are required to create an account and provide HMSDESK with information including their name, mobile number, email address, and any other details requested on the Ray and/or Tab Practitioner registration page to complete the registration process. Upon registration, HMSDESK will access non-personally identifiable information from the Practitioner's patient records. Practitioners agree to inform their patients about this access. HMSDESK reserves the right to increase or withdraw the 'ABS' (Instant) functionality at its sole discretion, based on the number of End-User appointments being honored by the Practitioner. Any extension or withdrawal of this facility will be communicated to the Practitioner by HMSDESK. Practitioners using these products have the option to enable 'End-User Feedback'. This means that the Practitioner is providing the contact details of one or more patients to HMSDESK's feedback system. End-Users may choose to send feedback anonymously, and the Practitioner agrees to allow anonymous feedback. The feedback system will send SMS and email requests for feedback to the patients, which will then be published on the website. Practitioners agree to inform their patients about the possibility of receiving such feedback queries.
6. Hospital doctors, Practitioners, and Diagnostic centers using the 'HMSDESK Reach' product: To use the 'HMSDESK Reach product, Hospital doctors, Practitioners, and Diagnostic centers are required to create an account and provide HMSDESK with information including their name, mobile number, email address, and any other details requested on the 'HMSDESK Reach hospital doctors, Practitioners, and Diagnostic center registration page to complete the registration process.
Policy for handling liabilities HMSDESK is a company that provides health and wellness services through its platform www.HMSDESK.com, accessible via the web, mobile, and telephone.
HMSDESK's primary role is to facilitate medical services, acting as an intermediary between patients and hospitals. Patients are fully informed and provide their consent before engaging in any services. The facilitator cannot be held liable for any medical complications or errors in the quality of care provided by the healthcare providers or facilities. Patients and/or their family members are responsible for any claims arising from such situations. HMSDESK is not responsible for issues related to transportation or hotel accommodations, including disruptions caused by factors like utility disruptions, strikes, or Acts of God such as inclement weather or natural disasters, as long as such problems directly affect travel or accommodation services. Dispute resolution procedures are in place for any liabilities that may arise. Both parties agree to submit any disputes to a designated arbitration body, following the rules and regulations prescribed by the applicable law governing the agreement. The arbitration proceedings will be held at a specified location. Confidentiality and privacy of client information are of utmost importance to HMSDESK. All employees, volunteers, and appointees are obligated to maintain strict confidentiality regarding patient information. Disclosure or misuse of personal or confidential information without legitimate business purposes is considered unethical and may result in disciplinary action against the individual and/or HMSDESK. HMSDESK has implemented stringent procedures to ensure the protection of personal information, both in written and electronic form. All legal requirements regarding confidentiality are strictly adhered to, providing patients with a hassle-free treatment experience. Hospitals associated with HMSDESK are also required to uphold patient trust and follow strict rules regarding access to patient information. Only authorized personnel have access to such information, and they have a responsibility to protect it from unauthorized access. HMSDESK's staff is trained to maintain high standards of confidentiality. Patient medical history is only accessible to specific members of the company and authorized doctors to prevent tampering with records. All statistical data, medical reports, and records received by HMSDESK from patients are treated as confidential under non-disclosure agreements upheld by both hospitals and medical tourism facilitators. HMSDESK employs intrusion protection controls to safeguard technical data, preventing unauthorized access and malicious hacking attempts.
Procedures HMSDESK places the utmost importance on maintaining the confidentiality of its patients' information. Stringent measures are implemented to safeguard personal information, whether it is in written or computer-generated form. The company is committed to upholding the legal aspects of confidentiality to ensure a seamless treatment experience for its patients. HMSDESK requires affiliated hospitals to prioritize patient trust and adhere to strict rules regarding access to patient information. It is expected that individuals with access to such information will take the necessary precautions to prevent unauthorized disclosure. The staff at HMSDESK is trained to adhere to high standards of confidentiality. Medical history is restricted to specific members of the company and healthcare professionals to prevent any tampering with records. All statistical data, medical reports, and records received from patients are kept under a non-disclosure agreement, which is respected by both hospitals and medical tourism facilitators. HMSDESK maintains intrusion protection controls for technical data to prevent malicious hacking and unauthorized access.
HMSDESK emphasizes that it does not provide professional medical opinions regarding the treatment or diagnosis of specific ailments. The services and information available on www.HMSDESK.com are solely intended for public knowledge and cannot replace the expertise and consultation of a qualified physician. It is strongly advised against copying or replicating the web content of HMSDESK, and the company adheres to legal protocols to safeguard its intellectual property.
It is important to note that all the mentioned treatment costs, consultation charges, test prices, and packages are provided by our corporate partners, which include hospitals, practitioners, and laboratory managers. These prices may pertain to specific wards or units and should be considered as approximations. It is recommended to consult with the respective healthcare providers for accurate and up-to-date pricing information.